Contact Us
We're here to help. Expect a response within one business day.
General support
For questions about your account, billing, or how to use BaniFin.
Privacy and data requests
To exercise your rights under POPIA — access, correction, or deletion of your personal information. Account holders can do this directly under Your Data & Privacy in the app, or contact us:
Before you write
Common questions are answered in our Help & FAQ section. You may find your answer there faster.
Response times
We respond to all emails within one South African business day (Monday to Friday, excluding public holidays). Billing and privacy requests may take up to 3 business days.